My problem with "Saher"

I have been punished by a fine, and when I walked to the official site I can not find only the amount of the fine without details as to the possibility of the neighborhood or the street or the site which was obtained by the violation of which motivated me to put my email and my mobile number in the fields of inquiries, and waited to respond for a period of 25 days I have not received any call or message respond to my inquiry, which is what compelled me to pay off before the holy month of issuance until the arrival of destructive testing and the upper limit as stipulated in the new system. Any advice